Frequently Asked Questions
 

 

 

 

Why Online Backups?

Online backups are one of the best methods of ensuring your data is backed up and offsite utilising your existing internet connection.
 

How do I get my Data back?

Essentially, restoring your data can be a simple process utilising one of the iBack features which allows you to transfer data back to your computer via the internet.

 

Alternatively, We can send you a copy of your backed up data on CD or DVD which you can then restore at your convenience.

 

How long will a Backup take?

This will depend on two main factors, internet connection speed and the amount of data being backed up. Following is a basic outline of estimated Backup times for some common internet connection speeds and data amounts.

 

Data Amount

Backup Time using ADSL 256/64

Backup Time using ADSL 1500/256
100 MBytes 3 Hours 45 Minutes 52 Minutes
500 MBytes 17 Hours 30 Minutes 4 Hours 30 Minutes

 

One thing to keep in mind though, the above estimations only apply to the FIRST backup, subsequent incremental backups will be much faster as only the changed or added data is sent.

 

How Long will a Restore take?

Restoring is a simple process of reversing the backup procedure. This can be done by CD or DVD in which case this process will depend on the speed of your computer.

 

Alternatively, restoring via the internet can be explained by referring to the section relating to "How Long will a Backup take". Following is a basic outline of estimated Restore times for some common internet connection speeds and data amounts.

 

Data Amount

Restore Time using ADSL 256/64

Restore Time using ADSL 1500/256
100 MBytes 52 Minutes 9 Minutes
500 MBytes 4 Hours 30 Minutes 45 Minutes

 

How do I Backup my work?

The simple answer is, the iBack program will backup all your work for you.

 

Generally speaking, most people store their work in the "My Documents" folder. A good practice to get into is to organise your work in one central location, such as the "My Documents" folder, and create sub-folders to sort your work.

 

The iBack program can then be configured to automatically transfer this folder and all of its contents to the backup location.

 

LUCID Technologies can assist you with this if required. Simply Contact Us for more information and discuss your needs with one of our consultants.

 

Does iBack support Linux users?

Yes, iBack does support Linux users. Simply download the two shell scripts from our downloads area and modify them for your own requirements. The shell scripts contain information & help to guide you.

 

How do I install the iBack program?

Once you have downloaded the iBack program, double-click it with your mouse and follow the prompts. You MUST accept the Terms and Conditions in order to proceed with the installation.

 

How do I configure the iBack program?

All you should need to do to configure the iBack program is enter your Username, Password and Host Address. This should be the minimum you need to do to get started. For more information on other configuration options, the supplied help file contains everything you need to know.